Shipping policy
Last updated: September 29, 2026
Order processing
Orders are normally prepared for dispatch within 2–5 business days after payment is confirmed. Business days exclude weekends and public holidays. Missing payment or address information may delay processing. If we cannot dispatch within the stated period, we will contact you with an update and provide any delay-consent or cancellation options required by applicable law.
Estimated transit times after dispatch
| Destination | Estimated transit time |
|---|---|
| United States, Australia, United Kingdom, New Zealand, Germany and Canada | 7–15 business days |
| Other supported destinations | 10–20 business days |
These are transit estimates after dispatch, not the total time from placing an order. Please allow the processing period in addition. Customs, peak periods and carrier disruptions can affect delivery. We will assist with delayed shipments; these estimates do not remove any remedy you have under applicable law.
Destinations and shipping charges
Available destinations, delivery options and shipping charges are shown at checkout before payment. If your destination is unavailable, contact support@myhiddio.com before ordering. We currently require a physical delivery address and do not accept PO Box addresses.
Tracking
We will email tracking details once your order has been dispatched. Tracking may take 2–5 business days to show its first update. Visit Track Your Order or use the carrier link in your shipping email. If tracking does not update beyond this period, contact us with your order number.
Duties and taxes
Taxes or import charges collected at checkout will be shown before payment. If charges are not collected or included at checkout, local authorities or carriers may collect applicable import duties, taxes or clearance charges on arrival. We will disclose applicable arrangements before purchase where required. If you are unsure what is included, ask us before ordering.
Address changes and delivery issues
Check your full address, apartment number and contact details before payment. Contact us promptly if you notice a mistake. Changes are not guaranteed once processing begins. If a shipment is delayed, marked delivered but missing, or returned to sender, contact us so we can investigate and explain the available options. Cancellation, returns and refunds are covered by our Returns & Refunds Policy.